Scheduled BCP Simulation Exercise


In view of the Bank’s scheduled Business Continuity Plan (BCP) simulation exercise on its banking systems, the following services will be temporarily unavailable for the duration mentioned below:

SCHEDULE
AFFECTED SERVICES
November 21, 2023
(Tuesday)

2:00 AM to 6:00 PM
     
  • Use of CTBC Bank Visa Debit / Cash Cards in all ATMs, BancNet and Visa Online and Point-of-Sale transactions
  • Use of other banks’ ATM / Debit / Cash Cards in CTBC Bank ATMS
  • NetBanking (web-based and mobile app)
  • BIR eFPS
  • eGov (SSS, PhilHealth, Pag-IBIG)
  • Automated Data Exchange (ADX)
  • National Single Window (NSW)
    •   

Should you have any queries, you may contact our Customer Care Unit at 8840-1234 (Metro Manila); 1-800-10-8401234 (Toll-Free from other provinces through PLDT); [email protected].

Thank you.